Hayley Stafford, Business Growth & Development Manager for Lancashire Catering Services gives an overview of how they support British Food

What is your role and responsibility within Lancashire catering services?


I am responsible for the growth and development of specific business areas, objectives and strategies including the production and presentation of competitive tenders and business services to existing and new customers. My role leads a team of technical professionals who are engaged in the development of food, skills, standards and quality management systems. I Develop business and marketing plans and implement marketing and sales strategies aimed at controlling food and direct labour, to achieve service targets.


In terms of schools, we have 488 primary schools (including specials), 26 secondary schools, 16 residential care homes and 5 day care centres, so 535 in total. We have traded on a commercial footing with Lancashire schools since delegation of the authority function in 2001. We allow external organisations to assess and scrutinise our business and standards so that our customers can be absolutely confident that we deliver exactly what we say we will. We are a moral and ethical public sector caterer that always considers where the food on our plates comes from, how it is made and the standards it is made, grown or reared to.


What catering facilities do you have at the schools you cater for?


More than 90% of school customers have their own production kitchen onsite, with the remaining receiving a transported service from a neighbouring mother kitchen. Dining facilities are varied, with primary schools serving from multi-use halls and secondary schools having fixed dining rooms and a mix of eternal service pods, fixed and mobile service

points.


Do you focus on using British produce and how do you support local producers? Which suppliers do you use for meat and veg?


Yes we focus on using British produce. Our fruit and vegetables are supplied by Ralph Livesey, who are also our appointed distribution hub and they contract with Booths supermarket for our fresh meats, Ann Forshaw for yogurts, Dewlay for cheese - so that gives an indication of the standards we purchase too. 100% of our contracted food suppliers are classed as local (within 35 mile radius of Preston) and 75% of our total food purchases are produced in the UK, over 75% of which are classed as local produce or local supply (equating to over 50% of total annual spend on Lancashire produce).


We purchase over £11.5m of food produce and ingredients, £9m of which was spent on food and ingredients required to meet FFL Silver Award. Due to our size, we are able to tender individual product lots (eggs, milk, cheese, yogurts, fresh meat, frozen fish etc.) which allows us to better focus our procurement activity around UK and more so local food producers. Furthermore, we have a tendered distribution hub which removes barriers for SME's being able to tender for product lots – they don't have to worry about the distribution element and this is a significant limiting factor for SME's. We also produce bespoke food specifications which are aimed at lowering/limiting/removing undesirable content such as fat, saturated fat, salt, sugar and additives – this creates opportunities for SME's and local producers who see our volumes as a suitable catalyst for producing specifically for us.


What is the budget per head?


Unfortunately, this is commercially sensitive and cannot be shared. Suffice to say, we are like every other educational caterer who has to contend with fixed and variable costs which have to be reflected within our customer charges. However, unlike many educational caterers, we place increased emphasis on buying and producing food to the highest standards and this requires a resilient and flexible supplier base who can work with us to achieve our aims on an ongoing basis.


How are menus written and promoted?


Our Menu Development Officer will Liaise with manufacturers and suppliers as appropriate and conduct tests on new and existing recipes and products. The role requires commitment to ongoing research to create new menu's, innovative ideas and marketable food products for use across the organisation.


Menu promotion:

Visible through the service website, social media and the production of menu leaflets offered to all schools in Lancashire for children to take home. The service is committed to a promotional calendar to increase pupil uptake, the promotions often take the form of theme days, focusing on characters from great British literature and cultural events relating

to the national curriculum. Connecting food through the development process, exciting learning through vision and taste. Our experienced team work directly with schools to create innovative ideas, assisting the marketing team and setting clear objectives to promote:


  • Increased meal numbers
  • A happy, healthy, positive eating experience
  • To offer new food choices, with welcomed feedback
  • 12 planned and promoted theme days throughout the year
  • Each of our communications is designed to promote at least one of our six key messages: fresh, quality, tasty, healthy, education, and ethical.


What tips do you have for other school caterers?


Lancashire catering request regular attendance at pupil council meetings in order to engage with pupils' feedback on the catering service, to discuss and address any service-related comments and concerns and to agree to requests for additional products. Pupil council meetings are also an opportunity to discuss healthy eating and how the correct menu choices can support this. Pupil satisfaction surveys are carried out randomly with small to medium focus groups of pupils or year groups, the results of which are measured as part of senior manager's Key Performance Indicators. Pupils are asked to score a range of simple questions which cover food quality, food service, staff friendliness and customer service (questionnaire pictured below)

We provide a range of practical and knowledge-based cookery courses for primary school children as well as providing basic food hygiene for year 5 and 6 pupils. Communicating this exciting new offering through the website and social media has created an awareness resulting in high levels of interest.


Targeted support is identified through several channels not least our comprehensive audit programme which assesses potential training requirements for service improvement. The audit programme includes lunchtime audits to assess compliance to standards, full, lunchtime or critical audit are a result of the feedback given on the headteacher questionnaires, these are issued at least once a year to each school. Also there are menu planning groups from different service areas – primary, secondary and care, they all meet twice a year to discuss future menus and offer suggestions based on customer demand and feedback.


A final note from Hayley


I hope that the information provided gives you an overview of Lancashire Catering Service, please visit our website for additional information or alternatively if there is anything specific that you would like to know please be in touch in the new year. https://www.lancashire.gov.uk/catering/

Share:


You may also be interested in...

By Alexia Robinson March 9, 2025
On a crisp morning in the heart of Argyll and Bute, the small community schools on Islay and Jura are buzzing with excitement. In the lunch hall of Small Isles Primary, a group of children eagerly line up to try something new - a plate of wild venison meatballs, freshly prepared and sourced from the very hills surrounding their homes.  This is not just another school meal - this is the future of sustainable, locally sourced food in action. The groundbreaking pilot project, launched in partnership with Argyll and Bute Council, Wild Jura, and Food for Life Scotland, aims to bring the rich flavours of Scotland’s wild larder to school children while promoting sustainability and supporting the local economy.
By Jenny Jeffries February 18, 2025
Our Prime Minister Keir Starmer was quoted in an interview last week by saying voters must choose between a 'tax break' for farmers or tackle the NHS backlogs. How about our government invests in farming and start to revolutionise the food system to produce highly nutritious food in more accessible places and affordable avenues to ultimately reduce the consumption of ultra processed foods and to deduct revenue and profit from the large corporations who are contributing to the current obesity and mental health crisis? Surely the corporate fat cats are morally and directly responsible for the heavy burden upon our NHS? Jenny Jefferies explores further the widening gap between farmer and consumer for Love British Food…
By Alexia Robinson February 5, 2025
Love British Food and No Farmers, No Food are delighted to announce a partnership dedicated to promoting British farmers. Together, they will champion initiatives to ensure British food is the primary choice in public institutions and push for fair supermarket pricing that reflects the true value of our farmers' hard work.
By Alexia Robinson January 27, 2025
Love British Food, the leading organisation promoting British food at grassroots and industry levels, is delighted to announce the appointment of Cathy Amos as Non-Executive Director. Cathy, who currently holds the position of Head of Customer Marketing at Brakes, is celebrated for her extensive experience in the food service sector, particularly within the public sector which is integral to Love British Food's mission. Cathy Amos has devoted her career to the food and hospitality industry, with a focus over the last decade on supporting caterers in public and care settings. At Brakes, she leads a team of development chefs who specialise in these sectors. She has also collaborated closely with leading contract caterers and various public sector bodies, including PSC, LACA, TUCO, NACC, and the HCA. She joins other non-executive directors: Derek Wright (Blackpool Catering), Tim Radcliffe (NHS England) and Ben Bartlett (Master Chefs GB).
By Liz Tod, British Hamper Company December 20, 2024
Our family business, the British Hamper Company, was founded in 2014 by our eldest son James, together with my husband and me. 
By Alexia Robinson December 11, 2024
Soil Associations’ Food for Life and Love British Food join forces to amplify the need for British food to be accessible for all Two leading food campaigning organisations have joined forces to champion the importance of buying British in public sector settings. Soil Association’s Food for Life and Love British Food will support each other’s mission for good food for all in the public sector, hospitality and beyond. [EB1] With a deep synergy between both organisations', together they will advocate for shorter, more sustainable supply chains to make British food a central part of schools, hospitals and other settings. “We are delighted that Food for Life’s sustainable catering team has approached Love British Food proposing that we collaborate to further both our organisation’s activities. I am excited in particular that Food for Life schools will now be invited to take part in British Food Fortnight, joining the hundreds of schools that already run special menus for children during the national food celebrations.” Alexia Robinson, CEO, Love British Food It’s a great time to join forces with Love British Food to amplify the work that both charities are doing to put more fresh, minimally processed, British food on the plates of the nation. We look forward to collaborating with each other to strengthen our combined calls for change across the food industry and support caterers and suppliers to access our homegrown produce. Amit Dattani, Director of Healthy and Sustainable Diets, Soil Association Notes to editors: Food for Life – Founded in 2003 has been running for over 20 years to make good food accessible for all. A Soil Association programme working directly with caterers, schools, and communities to implement sustainable and lasting change within the broken food system. Food for Life Served Here is the sustainable catering certification run by the Soil Association. It currently has certified caterers in over 6500 schools across the UK. Food for Life Schools Award empowers schools to build solutions that reach beyond the school canteen through the pioneering whole school approach. Focusing on system wide change and supporting people and communities to understand how to advocate for improved access to, and education around, good food. Currently operating in over 600 schools in England. The Soil Association is a leading sustainable food and farming charity. Since 1946 the organisation has impacted millions of people, creating practical, nature-based solutions to recover climate, nature and health through sustainable and regenerative food, farming and forestry. Promoting the connection between people, food, and the natural world, lobbying government on key environmental policies, helping to serve millions of certified school meals and engaging thousands in farmer-led research. Love British Food Love British Food was founded by Alexia Robinson in 2002. It is the leading voice promoting British food in communities around the country, working at grassroot and industry level. Its work focuses on creating a vibrant domestic market for British food that gives farmers and producers the confidence to invest and ensure our food security, enabling sustainable supply chains that make good food available for all. It is the organiser of British Food Fortnight, the national food celebration that reaches millions every autumn. 1,000s of shops, pubs, restaurants and communities, large and small, take part. Love British Food’s activities aim to make quality British food available to all sectors of society. It is a uniquely trusted voice in the public sector, where Love British Food has become an established promotion in schools, universities, hospitals, care homes. As part of this, it is the longest serving representative of the British food industry on the Public Sector Catering Alliance; working to ensure British food is the first supplier of choice. It runs a national programme of farm visits for caterers, giving them a new appreciation of the value of British food to the supply chain. To date it has hosted 193 NHS caterers on 9 farm visits. And it facilitates working groups of public sector chefs providing the industry with a knowledge exchange platform. It has a long association with the education sector having published the first guide to teaching food and cookery within the national curriculum: ‘Putting the Ooo back into Food’, endorsed by the Department of Health and Department for Education and Skills. Distributed to 35,000 schools, this established British Food Fortnight as a core event on the school calendar. Hundreds of teachers and school catering teams have taken part in the event over the years. Love British Food has a very active social media presence and a Love British Food farm to fork podcast. It launches a new series for chefs in 20245: Get Seasonal with Love British Food, aiming to help chefs buy British more easily through the wholesale sector. Further information: E: alexiarobinson@lovebritishfood.co.uk W: www.lovebritishfood.co.uk
By Alexia Robinson November 27, 2024
Love British Food is delighted to announce Trimsaran Primary School as the winner of Love British Food's 'Community Competition', a highlight of this year’s British Food Fortnight. Recognised for their outstanding contribution to making good, healthy food accessible, the school was celebrated for its innovative food hub made from repurposed shipping containers. This transformative project, driven by the school’s staff and its 180 pupils, has turned underutilised shipping containers into a bustling community food shop. The hub offers a range of healthy food options at reduced prices, vital in an area where public transport is sparse and access to affordable nutritious food is limited. The school’s initiative promotes environmental sustainability by featuring homegrown produce cultivated in raised beds and a large polytunnel maintained by pupils under the guidance of a retired local gardener. The produce - including tomatoes, leeks, cucumbers, cabbages, and potatoes - is sold directly from container to community, eliminating food miles and providing the freshest ingredients to local consumers. Community Champions from Morrisons stores across the country reached out to their local communities to find the nominees for the 'Community Competition' and the winning school receive £1,000 of products from Morrisons that can be spent over the year. David Scott, Corporate Affairs Director at Morrisons and one of the competition judges, praised the project for its "intergenerational learning and the impressive repurposing of shipping containers." He highlighted how "this initiative brings the rural community together, turning the school into a linchpin of local life." Liz Earle MBE, a wellbeing broadcaster, entrepreneur, and Love British Food Ambassador, also commended the project: "It resonated with me as being distinctly innovative—using shipping containers to bring fresh, local, and well-priced food into the heart of the community. The involvement of all ages in both education and contribution creates a vibrant model for community health and cohesion." The food hub not only serves as a critical resource for affordable food but also as a social venue where the community can gather and support the school. Plans are underway to establish this initiative as a registered charity, ensuring its sustainability and potential for growth.
By Alexia Robinson October 18, 2024
British Food Fortnight 2024 has concluded its two-week celebration of the very best of British food with resounding success, embracing communities, retailers, and public sector institutions across the country. Kicking off at New Covent Garden Market in London, the fortnight was packed with lively events, promotions, and activities - all aimed at making British food accessible to everyone. The festivities culminated in the National Harvest Service at Southwark Cathedral, supported by HM The Queen, and highlighted the nation’s commitment to sustainable and local food production. This year marked the first British Food Fortnight with Morrisons as the Exclusive Retail Partner, who announced a three-year partnership with Love British Food. They trialled a number of initiatives, including taking customers to visit local farms and a British food module for their in-store tours for primary schools. The event saw outstanding participation, from schools and universities to hospitals and retailers, showcasing the diversity and quality of British food. Thousands of caterers crafted special menus to highlight British ingredients, reinforcing the nation's rich culinary heritage.
Show More

  • Slide title

    Write your caption here
    Button
  • Slide title

    Write your caption here
    Button
  • Slide title

    Write your caption here
    Button
  • Slide title

    Write your caption here
    Button
  • Slide title

    Write your caption here
    Button
  • Slide title

    Write your caption here
    Button
  • Slide title

    Write your caption here
    Button
  • Slide title

    Write your caption here
    Button
Share by: